Anchor Of Peace ("we", "us") provides peer support services and the CRPA peer specialist certification course. For the information described here, we act as the data controller — we decide why and how your personal information is used. This notice explains what we collect and what we do with it.
Information we collect
- Enrollment details — your name, and the email address you provide at checkout, so we can register you for the course and send your receipt and course details.
- Contact and intake information — phone number, email, date of birth, and address when you use one of our intake or onboarding forms for peer support services.
- Documents you upload — certificates, identification, and similar records you send us when they are needed for onboarding or credentialing.
- Communications — emails, text messages, and call records between you and our staff.
- Technical data — IP address, device and browser information, and basic usage/security logs generated when you use our website.
Why we use it, and our legal basis
- To enroll you, deliver the course, and support you — performance of our contract.
- To onboard clients and providers and coordinate services — performance of a contract or our legitimate interest in running our programs.
- To answer questions and provide support — contract and legitimate interests.
- To keep our systems secure, prevent fraud, and improve our services — legitimate interests.
- To meet record-keeping, tax, and other legal duties — legal obligation.
- To send optional updates or marketing — consent, which you can withdraw at any time.
Who we share it with
- Paddle, our reseller and Merchant of Record, for the sale of the course, payment processing, invoicing, and tax compliance.
- Service providers that help us operate — hosting and database providers, email and messaging providers, and telephony providers — acting on our instructions.
- Credentialing or partner organizations where necessary to complete your certification, with your knowledge.
- Professional advisers such as accountants and lawyers, where needed.
- Authorities where we are required to disclose by law.
We do not sell your personal information.
How long we keep it
We keep enrollment, service, and communication records for as long as needed to provide our services and to meet legal, tax, accreditation, and record-keeping obligations — generally up to seven years after our relationship ends. When information is no longer needed, it is deleted or anonymised.
Your rights
Depending on where you live, you may ask us to give you a copy of your information, correct it, delete it, restrict or object to certain uses, or provide it in a portable format, and you may withdraw consent for optional communications. Email info@anchorsvc.org and we will respond within one month. If you are in the UK or EEA and are unhappy with our response, you may complain to your local supervisory authority. Where information is transferred outside the UK/EEA, we rely on appropriate safeguards such as Standard Contractual Clauses.
Security
We use appropriate technical and organisational measures to protect your information, including encryption in transit, access controls limited to authorised staff, and audit logging of access to sensitive records.
Cookies
Our website uses only essential cookies and similar storage needed to keep you signed in, keep your session secure, and make the site work. We do not use advertising cookies. You can clear or block cookies in your browser settings, though parts of the site may then stop working.
Contact
Questions about this notice or your information? Email info@anchorsvc.org.